“The short story: If you’re having tech issues, Stacy’s the guy to see. Timely service, reasonable prices, open communication, honest, knowledgeable, professional, the works. Recommended.
The long story: About two and a half years ago, I made the grave mistake of purchasing an expensive high-end gaming laptop that has – in the short time I’ve owned it – failed in just about every single way a computer CAN fail, short of “physically exploding while I’m trying to use it”. Whenever I’ve had a problem the manufacturer’s warranty refuses to cover (brief aside: the hinge breakage was not “accidental damage” unless you consider “gently closing the laptop exactly as intended” an accident) I’ve taken it to Stacy. While I’ve been sorely disappointed in the laptop, I have never once been disappointed with his service.
The most recent worst-case scenario: screen failure. After a screen and motherboard replacement through the “official” repair service (which manufacturer warranty mercifully covered, even if I found out after the fact they installed the wrong motherboard), my screen started dying again not long after replacement – and (of course) right after the warranty period ended.
I pushed my ailing laptop as far as it would go. I wrung every ounce of functionality I could out of it. With anywhere from half to two-thirds of the screen illegible at any given time I couldn’t work around it anymore. I took it to Stacy. Within minutes, he established it was in fact a screen issue (rather than a program or internal component problem). I decided I’d rather buy a new laptop than continue repairing a machine that seemed bent on burning itself to the ground. In under a week, Stacy came through yet again with a selection of eminently affordable leaseback laptops.
Thanks to Stacy and this practical little Dell he found for me, I can finally see what I’m typing, drawing and reading again. Thank you, Stacy!
The really short story: business good 👍💯
“New IT Consulting has been our go-to IT Company since 2007. We find them to be extremely knowledgeable of current software/hardware trends and technologies. They always offer solid smart business solutions based on our requirements and budget.”
“New Wave IT Consulting has been our office IT consultant for several years now. They provide our medical office with comprehensive hardware, software, and backup IT support. As we are a medical office, they are well familiar with the sensitive and confidential nature of our information. Their service is professional, economical, and reliable and we truly appreciate their service.”
“New Wave IT Consulting is incredibly professional, detail-oriented, and understands the importance of communication with clients (whether it be online or phone) to ensure all clients’ tasks are completed. I highly recommend them to anyone looking for IT needs.”
“I highly recommend Stacy at New Wave IT Consulting for all your computer needs. Stacy looked after both my computers and i couldn’t be happier with his service. he is honest, dependable and his prices are great. He gave me a timeline for my computer needs and quote. he had my computers ready when he said and the quote was the same. I trust Stacy and will continue to use his service for all my computer needs. so nice to get such great customer service. he sure knows computers!.”
“Stacy at New Wave has been my IT guy for 3 years now – he created my web site for me – makes changes to it as well – He is very pleasant to work with – replies to me the same day – also explains to me in terms that I understand as I am not a techy at all!! Advises me on items I need – – Note we don’t live in the same city either – His rates are very reasonable!! If you are looking for someone to build your web site – he is your guy!! I am very pleased and very lucky to have Stacy look after my web site..”